Frequently Asked Questions
Can we leave items in dressers/drawers?
Non-breakable items such as paper and fabrics are okay.
Do you do packing?
Yes. We offer full on-site packing or unpacking services.
Do you mind making additional stops or pick-ups?
Not at all. Just let your moving consultant know so we can schedule accordingly.
What happens if it's raining?
There are very few days when the rain will stop us from completing a move. However, severe weather may result in re-scheduling. We will contact you with any change in plans.
When do I have to pay?
You pay when the move is finished.
What method of payment do you take?
We accept most forms of payment, including credit and debit cards.
When will the movers arrive at my house?
Most moves begin shortly after 9:00 AM. We know your time is valuable, so your moving consultant will let you know when you should expect them to be there.
What is an average tip?
Moving is a service industry. There is no set amount of gratuity expected, such as in restaurants, but if you feel like they did a great job, feel free to tip them accordingly.
Testimonials
"This moving experience was absolutely the best service experience that anyone could possibly deliver - starting with the office and contract experience right through moving the packing material and boxes out from Querencia. The 2 young men (Matt and Jonathen) that moved us were simply stunning. Their communication, manners, attitude, thoughtful handling of Mom's belongings was superior. They called when they said they would, they arrived when they said they would, they greeted us with a smile and a firm handshake, packed Mom's possessions like they were the most important items on the planet, packed the truck carefully and completed the entire move from packing dishes to loading furniture in 4 hours. Their exemplary service allowed them to be in Austin on the same day so that our family could meet them could unpack everything and welcome our Mother so she could sleep in her new home that same night.
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